FREQUENTLY ASKED QUESTIONS

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

  • You will receive a shippng confirmation via email once your order has been dispatched which will contain your tracking number. Please keep in mind that it may take up to 24 business hours to provide tracking updates. 

CAN I EXCHANGE MY ITEM? (SEE RETURN POLICY)

  • No, we DO NOT offer exchanges. We recommend you immediately return your item via our Return Center so we can issue a store credit and you can purchase your desired item if available.  We can place courtesy hold for up to 10 days if the item(s) are availble, contact us at customercare@aliscouture for your request.  

I NO LONGER WANT MY ITEM. CAN I RECEIVE A REFUND?

  • No, we do not offer refunds. You may send the item back for STORE CREDIT ONLY. Note that bodysuits, swimwear, lingerie, sale items and accessories are FINAL SALE and are NOT eligible for a return.

DO YOU PROVIDE RETURN SHIPPING LABELS?

  • Yes we do provide Easy Return Labels that will be emailed once you start your return process, a $5.95 fee will be deducted from you store credit for our Easy Return Label.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

  • No, once an order has been placed, we are unable cancel it.

WHY HAS MY ORDER BEEN CANCELLED?

  • Ali’s Couture items sometimes sell out very quickly due to a high demand or on occasions an item you have ordered can suddenly become unavailable. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
  • In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.

HOW LONG DOES IT TAKE TO RECEIVE STORE CREDIT?

  • When we receive your exchange item, we will process the exchange within 2-4 business days. Once your exchanged item has been processed and your store credit issued, you will receive a store credit code at the email address which you provided at the time of your purchase. Please check your email inbox as well as the spam folders for this store credit code. 

CAN I MODIFY MY ADDRESS AFTER IT HAS BEEN VALIDATED?

Yes. This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. We recommend that you contact us by phone 305-340-3224.