Ali’s Couture understands that ordering online can sometimes be difficult. We want to make your online shopping experience as easy as possible. We our happy to offer free returns for a store credit to be used towards future purchases.
ACCESSORIES, SWIMWEAR, BODYSUITS, AND MERCHANDISE MARKED FINAL SALE CAN NOT BE RETURNED OR EXCHANGED FOR CREDIT.
Original tags, including Ali’s Couture tags must be attached. We will not honor your return with the tags unattached. Merchandise must be unworn, unwashed and not damaged.
Your item must arrive back to us within 14 days from the day you receive your order.
To initiate your return you should contact us via email at email@example.com and we will begin your return process. Please provide your order number, the item you want to return and the email address you used at checkout. We will email you a courtesy prepaid return label for you to print, package and return.
Once we receive your returned package we will inspect the item(s) and issue you an E-Gift Card Store Credit. We do not issue refunds to original payment method. E- Gift Card Store Credit are sent via email to the email used at checkout. Store Credit is calculated automatically to reflect any discounts and taxes at time of purchase. Original shipping fees are non-refundable. Store credit does not expire.
Please allow 3-5 Business days to process your return once it arrives back to us.
We reserve the right to refuse any return that does not meet our requirements including any signs of wear. Customer will be responsible for postage back to their delivery address.
We do not offer exchanges. We will issue a store credit and notify you immediately for you to proceed to order the item desired if available.
Order placed with a store credit issued from a return make the order a final sale. We do not allow double returns.
We do not offer Free Return Labels or Shipping for International Purchases including U.S. territories abroad, APO Addresses and PO Box Addresses.
DEFECTIVE OR DAMAGED ITEM(S):
If you received a damaged or defective item(s), please contact us at firstname.lastname@example.org within 48 hours of receiving the damaged item(s) so we can rectify this immediately. It is the buyers responsibility to check for any damaged or defective clothing upon opening the package once it’s delivered.
If you have an excessive amount of returns we will start applying a 15% restocking fee to your credit. If we feel it is becoming overly excessive, we will review your account at that time and we will make the decision to refuse service to you moving forward.
AFTERPAY, SEZZLE AND SHOP PAY
If your return is approved by following the guidelines of our return policy: You will still need to complete your agreement/installments with Afterpay, Sezzle or Shop Pay. Afterpay, Sezzle or Shop Pay will not refund any portion of your installments for returns with us. A full credit for the item(s) will be provided to you immediately after your return is processed. Therefore, a full payment of the agreed installments with Afterpay, Sezzle or Shop Pay is required to keep a good standing with them.